Last updated: October 2026

This policy applies to orders placed directly on TheOpStop.com.

Returns

You may return books and Op dolls within 30 days of delivery for a refund. To be eligible, items must be unused and in their original condition and packaging.

To start a return, please contact us with your order number before sending anything back. We’ll reply with return instructions.

Return shipping costs are the customer’s responsibility unless the item arrived damaged or we sent the wrong item.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery and include a photo. We’ll send a replacement or a full refund, including shipping, at no cost to you.

Items that can’t be returned

• Autographed or personalized books, since they are signed just for you (unless they arrive damaged)
• Digital downloads, such as printable guides, once they have been downloaded
• Op dolls that have been used, washed, or removed from their packaging, for health and safety reasons

Refunds

Once we receive and check your return, we’ll let you know whether it’s approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card company may take a few extra days to show the refund. Original shipping charges are not refundable, except for damaged or incorrect items.

Orders from Amazon or Etsy

Books bought on Amazon (paperback or Kindle) and items bought through our Etsy shop follow the return policies of those sites. Please start your return through your Amazon or Etsy account.

Cancellations

Need to cancel? Contact us as soon as possible. If your order hasn’t shipped yet, we’ll cancel it and refund you in full.

Questions?

We’re happy to help. Reach out anytime through our Contact page.